Contact Our Toronto Clinic on Bloor West
How to Get Here
We are a 2 minute walk from Jane TTC Subway Station. Once you have exited the subway station, walk west on Bloor. West End Mamas is on the south side of Bloor on the second floor, beside Moksha Yoga.
There is a large Green P parking lot on Riverview Gardens (Green P Location ID: 654), north of Bloor St. W and street parking available on nearby residential roads, including 1-hour parking on Larkin Avenue, one block south of the clinic.
West End Mamas is located on the second floor at the top of a flight of stairs. We have provided stroller parking out front and complimentary locks inside the front door to keep your stroller safe. For the safety of you and your children, please do not attempt to bring your strollers up the stairs.
Frequently Asked General Questions
I’ve never been pregnant before. Can I still come in for an appointment?
Absolutely! You don’t have to be pregnant or postpartum to see us as a patient. Beyond offering our comprehensive prenatal and postnatal services in York Region, we are a leading women’s health clinic. We also specialize in fertility services such as acupuncture and naturopathic medicine to help you get started on your pregnancy journey. Call to book an appointment to discuss what services are best for you.
What is your cancellation policy?
Clinical Services in Toronto & Newmarket Locations
You may cancel your appointment by providing us with 48 hours notice. Appointments in both the Toronto and Newmarket locations cancelled less than 48 hours prior to the appointment time are subject to a full charge. We thank you for your understanding in advance!
Yoga Classes (In-person)
Yoga classes may only be cancelled or changed at least 6 hours prior to the class start time in both the Toronto and Newmarket locations. Cancellations and changes should be completed through West End Mama’s MindBody Online system (please call the studio if this is unavailable).
Unlimited pass holders will automatically be charged a fee of $25 for missing a class or cancelling less than 6 hours prior to class start time.
Multi-pass holders or drop-ins will lose their class credit for any registered classes that they miss or fail to cancel within the 6-hour window.
On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies.
Classes and Workshops
Classes and workshops are non-refundable. Cancellations made more than 2 weeks prior to the start of the class/workshop will be credited in full to your account. Cancellations made less than 2 weeks or after class has started will not be credited.
Changes such as switching into another class or workshop may be made without penalty if the change is requested 2 weeks prior to the commencement of the workshop.
In the event that a class or workshop is cancelled, registered students are eligible for a refund or may select an alternative and equally priced class or workshop option.
On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies. There’s no exception to this policy. We thank you for your understanding!
Don’t worry, we won’t charge you if you’re in labour. In that case, please have a great birth and send us a photo when your baby is born!
What is your late arrival policy?
We understand that life happens! Traffic, diaper blow-outs, crying babies and life can get in the way of getting somewhere on time. However, out of respect for everyone’s time, we do ask that you arrive on time for your classes and appointments.
Unfortunately, if you’re more than 5 minutes late for a class or workshop in both the Toronto and Newmarket locations, we will not be able to accommodate you. We thank you for your understanding, for honouring our policy, and for respecting everyone’s time.
Where Can I Park?
If you’re lucky, you can snag a spot right out front of our office! If you don’t find a spot out front, there is a Green P Parking lot kitty-corner to the clinic, on Riverview Gardens, that can be accessed from the north, south or east, but not from the south. Free parking is available on the South Kingsway also, with a one-hour time limit.
What do I do with my stroller?
Our clinic is at the top of a flight of stairs – for your safety and the safety of others, kindly do not attempt to bring your stroller up the stairs. We have a chain on the outside of the building that you may use to lock up your stroller – simply bring a lock with you and a cover for the weather if you need it. If you require help bringing your baby up in their carseat just yell up the stairs when you arrive and we’ll pop down to give you a hand!