Toronto West End Mamas Clinic

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How We Are Keeping You Safe During COVID

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At West End Mamas, our top priority is the well-being of our patients and staff. We are committed to ensuring that our clinics are as safe as possible for all and we’re proud that we have never had a single case of COVID transmission within our clinics. Read on to see how we are keeping everyone safe in our clinics.

Before Your Appointment

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Patient Pre-Screen

A pre screening questionnaire will automatically be sent to you about 12 hours before your appointment. Fill this out to let us know how you’re feeling and to make sure you’re in good shape to attend your appointment.

Staff and Practitioner Pre-Screen

Our staff and practitioners will also be pre-screening before they come to work, to ensure that we are keeping each other safe and healthy.

During Your Appointment

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Masks / Personal Protective Gear

All of our practitioners and staff will be wearing N95 masks to keep our patients, and each other – safe. All patients (except those under 2) must also wear masks to their appointments – we recommend the best quality mask you can find: either an N95 or double-mask, cloth over medical.

Arrive on Time

In an effort to reduce the number of people in reception at one time, we kindly request that you don’t arrive more than 5 minutes before your scheduled appointment time. If you’re early, consider taking a walk around the block or picking up a hot or iced beverage to enjoy before your appointment at one of the local coffee shops.

Air Purifiers

Every treatment room and all of our public spaces are outfitted with BlueAir® Air Purifiers, fully changing the air 5x/hour. These are medical-grade filters, providing surgically clean air for our staff and patients.

Hand Sanitizing

Hand sanitizer pumps are available all around the clinics – please sanitize your hands before and after your appointments

Regular Disinfection

All of our public spaces are sanitized and disinfected regularly throughout the day

After Your Appointment

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Contactless booking and payments

We will use the credit card that we’ve got on file for you to deal with your payment (whatever your insurance doesn’t cover, that is!), in an effort to minimize contact. Your invoice will be emailed to you for your safekeeping, and we’ll do your rebooking for you before you leave.

Post-Treatment Time Delay for Sanitizing

Our practitioners have built-in time between appointments in order to fully and thoroughly disinfect all of the surfaces in their rooms, including tables, chairs, pillows, light switches, and door handles.