Frequently Asked Questions
I've never been pregnant before. Can I still come for appointment?
Absolutely! You don’t have to be pregnant or postpartum to see us as a patient.
What is your cancellation policy?
Clinical Services in Toronto & Newmarket Locations
You may cancel your appointment by providing us with 24 hours notice. Appointments in both the Toronto and Newmarket locations cancelled less than 24 hours prior to appointment time are subject to a full charge.
Yoga Classes in Toronto & Newmarket Locations
Yoga classes may only be cancelled or changed at least 6 hours prior to the class start time in both the Toronto and Newmarket locations. Cancellations and changes should be completed through West End Mama’s MindBody Online system (please call the studio if this is unavailable).
Unlimited pass holders will automatically be charged a fee of $25 for missing a class or cancelling less than 6 hours prior to class start time.
Multi-pass holders or drop-ins will lose their class credit for any registered classes that they miss or fail to cancel within the 6-hour window.
On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies.
Classes and Workshops in Toronto & Newmarket Locations
Classes and workshops are non-refundable. Cancellations made more than 2 weeks prior to the start of the class/workshop will be credited in full to your account. Cancellations made less than 2 weeks or after class has started will not be credited.
Changes such as switching into another class or workshop may be made without penalty if the change is requested 2 weeks prior to the commencement of the workshop.
In the event that a class or workshop is cancelled, registered students are eligible for a refund or may select an alternative and equally priced class or workshop option.
On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies. There’s no exception to this policy. We thank you for your understanding!
Don’t worry, we won’t charge you if you’re in labour. In that case, please have a great birth and send us a photo when your baby is born!
Late arrival policy
We understand that life happens! Traffic, diaper blow-outs, crying babies and life can get in the way of getting somewhere on time. However, out of respect for everyone’s time, we do ask that you arrive on time for your classes and appointments.
Unfortunately, if you’re more than 5 minutes late for a class or workshop in both the Toronto and Newmarket locations, we will not be able to accommodate you. We thank you for your understanding, for honouring our policy, and for respecting everyone’s time.