Working Together With Your Insurance Company
We do direct billing, wherever possible
We get it. No one — especially not pregnant mamas or those with little ones around — has time to deal with insurance companies. It can be complicated to find out what you have coverage for, and to figure out how to be reimbursed for those services. We feel your pain, mam.
We’re here to make life easier for you.
We work together with many major insurance companies. Most of them let us do your direct billing for you — this means that they will just pay us, instead of you having to pay at the time of your visit.
What does this mean for you? Less hassle, since you don’t have to submit the claim, and fewer out-of-pocket expenses, since you only pay what they don’t cover.
Are all of your services eligible for direct billing?
We are able to do direct billing for chiropractic, physiotherapy (pelvic floor physiotherapy is covered under your insurance plan as “physiotherapy”), massage, acupuncture and naturopathy. We are currently unable to do direct billing for psychotherapy or osteopathy, but if you have insurance coverage for those, you can submit your treatment receipt to your insurer for reimbursement.
How do I know how much insurance coverage I have?
We would be very happy to call your insurance company on your behalf to find out your coverage for you. If you require this service, we ask that you kindly arrive about 15-20 minutes before your first appointment in order for us to make that call, as they will require you to give us authorization to do so.
Alternatively, you can call them and ask what your coverage is, or look in your employee insurance handbook. If you can’t decipher your insurance handbook, bring it in and we can probably figure it out for you.