Cancellation and Late Policies | West End Mamas
Toronto West End Mamas Clinic

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Cancellation and Late Policies

Cancellation Policy

Clinical Services

Out of respect for our patients’ and practitioners’ time, we require 48 hours notice to cancel or reschedule your appointment. 

Missed appointments or appointments cancelled less than 48 hours notice prior to the appointment time are subject to 50% of the appointment fee for the first missed or late-cancelled appointment, and subject to the full 100% fee for subsequent missed appointments or late cancellations. You are not able to claim missed appointment charges under your extended health benefits. 

 For inclement weather during the winter months, we follow the Toronto District School Board and York Region District School Board updates. We will waive our cancellation fee should busses or schools be closed.

Online Prenatal Yoga Classes

Online Yoga classes may be cancelled or rescheduled until 6 hours prior to the class start time. If you miss the class, your pass is still used up but you will receive the recording via email so that you can do the class on your own time. We will not issue a refund for a missed class.

Online Classes and Workshops (other than Prenatal Yoga)

Cancellations made more than 2 weeks/14 days prior to the start of the class/workshop will be credited in full to your account. Cancellations made less than 2 weeks/14 days or after class has started will not be credited.   

Classes and workshops are non-refundable.

In-Person Classes and Workshops (York Region location only)

Classes and workshops are non-refundable. Cancellations made more than 2 weeks prior to the start of the class/workshop will be credited in full to your account. Cancellations made less than 2 weeks or after class has started will not be credited. 

Changes such as switching into another class or workshop may be made without penalty if the change is requested 2 weeks or longer, prior to the commencement of the workshop. 

In the event that a class or workshop is cancelled, registered students are eligible for a refund or may select an alternative and equally priced class or workshop option.

On occasion, teachers may be substituted at short notice; in such cases the cancellation policy still applies.  

There’s no exception to this policy. We thank you for your understanding!

Late Policy

Late Policy for Clinical Appointments

We understand that life happens!  Traffic, diaper blow-outs, crying babies and life can get in the way of getting somewhere on time.  However, out of respect for everyone’s time, we do ask that you arrive on time for your clinical appointments, and in-person classes and workshops. 

If you arrive late for your appointment and there’s only 10 minutes left in the appointment, you will not be treated and it will be considered a no-show, and therefore subject to the cancellation fee as stated in our cancellation policy. 

Late Policy for In-Person Yoga Classes

If you’re more than 5 minutes late for an in-person yoga class, we will not be able to accommodate you in the class.

We thank you for your understanding, for honouring our policy, and for respecting everyone’s time.